Comments on: 5 Twitter Customer Service Fails http://kelbycarr.com/5-twitter-customer-service-fails/ Social media consultant, speaker, pioneer of the social blog, founder and CEO of Type-A Parent and Type-A Parent Conference, social networking online since 1984 Wed, 14 Dec 2011 09:23:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: shoebuy coupon code http://kelbycarr.com/5-twitter-customer-service-fails/comment-page-1/#comment-31131 shoebuy coupon code Wed, 16 Nov 2011 17:17:00 +0000 http://kelbycarr.com/?p=301#comment-31131 Twitter services are good for customer but some company are not give perfect information to customer so sometime customer don't like it. Twitter services are good for customer but some company are not give perfect information to customer so sometime customer don’t like it.

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]]> By: Melindatoad http://kelbycarr.com/5-twitter-customer-service-fails/comment-page-1/#comment-2980 Melindatoad Wed, 08 Dec 2010 06:06:45 +0000 http://kelbycarr.com/?p=301#comment-2980 It would never have crossed my mind to contact customer service through twitter. This is all good info. I know I see a few follows for me for companies and I know they are hoping for a return follow which they won't get. I'm always bummed when I can't even find a website for a local company. Get with the times :) LOL It would never have crossed my mind to contact customer service through twitter. This is all good info. I know I see a few follows for me for companies and I know they are hoping for a return follow which they won't get. I'm always bummed when I can't even find a website for a local company. Get with the times :) LOL

]]> By: Indiana Insurance http://kelbycarr.com/5-twitter-customer-service-fails/comment-page-1/#comment-2917 Indiana Insurance Sat, 18 Sep 2010 06:11:13 +0000 http://kelbycarr.com/?p=301#comment-2917 What Twitter does right is amazing. What they do wrong, not reinvesting in itself feverishly, hurts their bottom line. If they came out of the gate running and hurdling vs. overloading and crashing they coulds be leaps and bounds ahead. What Twitter does right is amazing. What they do wrong, not reinvesting in itself feverishly, hurts their bottom line. If they came out of the gate running and hurdling vs. overloading and crashing they coulds be leaps and bounds ahead.

]]> By: Nathan http://kelbycarr.com/5-twitter-customer-service-fails/comment-page-1/#comment-2882 Nathan Fri, 18 Jun 2010 00:01:31 +0000 http://kelbycarr.com/?p=301#comment-2882 I think it is important to have access to your customers. Used properly social networking site like this can provide great insight as to what you do good and what you can improve upon from a business standpoint. I think it is important to have access to your customers. Used properly social networking site like this can provide great insight as to what you do good and what you can improve upon from a business standpoint.

]]> By: Jason http://kelbycarr.com/5-twitter-customer-service-fails/comment-page-1/#comment-2883 Jason Fri, 18 Jun 2010 00:00:28 +0000 http://kelbycarr.com/?p=301#comment-2883 Having instant feedback can be helpful and hurtful. You have the chance to be accessibile to your customers but if you are unresponsive and don't act upon it, it can be very bad from a public relations standpoint. Having instant feedback can be helpful and hurtful. You have the chance to be accessibile to your customers but if you are unresponsive and don't act upon it, it can be very bad from a public relations standpoint.

]]> By: Misty Faucheux http://kelbycarr.com/5-twitter-customer-service-fails/comment-page-1/#comment-2874 Misty Faucheux Fri, 28 May 2010 22:45:53 +0000 http://kelbycarr.com/?p=301#comment-2874 I completely agree. You need to be responsive to customer complaints. The feedback is definitely valuable. I completely agree. You need to be responsive to customer complaints. The feedback is definitely valuable.

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