Cash Register Etiquette

I had yet another case of cash register rage this week. Yes, I’m sure you can all note that it’s a silly reason to get mad, there are more important things in life, I should pick my battles, and patience is a virtue. Well, it’s not a virtue I possess. And where is that lack of virtue most frequently tested? At the cash register. So I’ve decided, even though I know it’s for naught and won’t make the slightest difference in the world, to post some tips on cash register etiquette. Please forward these to all your friends who stand in lines, and to all your friends who operate cash registers. No, I am not joking.

Let’s start with the cashiers.

Cash Register Etiquette for Cashiers

  • If you open a new line to ease congestion at another line, there is a standard protocol that must be followed. You can’t simply announce that a new line is open, and for people to come on over. This screws the people who SHOULD be next the most, and rewards the people who’ve waited the shortest amount of time. The proper way to open a new line is to find the next person in line, invite them to your register discretely, and enforce the same line ordering that you saw in the prior line.
  • Please, for the love of all things holy and good in this world, REMOVE any security clamps that require the jaws of life to extract. Because I can tell you. You don’t want this happening: I get home, I’ve finally decided to get one little cute thing for myself after months of buying clothes for kids who outgrow them a week later. I finally get those nutty kids to bed, and go to enjoy my special, rare purchase. I discover I have to go back to the store, which I don’t have any time to do, just to unlock said purchase. I can assure you. I am putting all sorts of nasty hexes on you and yours at that moment.

I know there are more, but if I’ve missed some of your personal suggestions please comment below.

And hey, we are all responsible for cash register lines that don’t make us all crazy. Cashiers are often doing the best they can (and underpaid badly to do it). What’s even more crucial? That those of us IN the lines behave and, I don’t know, have just some very basic courtesies for our fellow man.

Cash Register Etiquette for Shoppers

  • If a cash register opens a new line and you are at the end of a long tail of a line, don’t go. You aren’t next. It’s rude and obnoxious. I am hexing you, too, believe me. Look in front of you. Suggest the people who really are next go first. Don’t be a punk!
  • If you have more than a dozen items and you’re just a very slow person, do not use the self checkout lines. We all know you will take a freakin’ hour. And some of us don’t have an hour, you see. That’s why we took our three little items over to the self-checkout. We didn’t want to wait for someone with a big cart full of crap to slowly, painfully ring each item up. Well, actually, to pause with a confused look and stare at each item… because you just aren’t sure how to ring up produce or how to use a credit card or how to write a check. Come on! You’re killing me here! And why are you writing a check anyway? You have HEARD of the debit card, right?

Alright, so dish. What ticks you off in line?

Photo of cash register lines, © Ernando Tangi

  • ETF
    I cant stand it when I get stuck behind a slow person at a slow register only to have a new register open and the three people behind me get checked out before I do. There really should be a five second pause before the people behind you go to a new register. Its only respectful for the people who have been waiting all along!
  • Mike
    Are cashiers actually being taught to "cup" the paper bills and lay the change in it to hand it to you? I hate that. If I don't balance the bills with the change on them carefully while retrieving from the cashier, the change falls on the counter. I notice more and more cashiers handing you your change back in this fashion.
  • C Ward
    concerning the "line" concept at Walmart.

    I hate when I am standing there waiting to see which register will open so I can move up and someone bust through beside me. It's not hard people 2 registers in one aisle =1 line and if I am "next" that means you are not!
  • Paul
    Interesting to read that i am not the only one to get cash register rage when i have to queue up for ages to pay for my goods at the supermarket checkout.

    I have come across another article which i think you and your other readers will find useful to read.

    Top 10 tips to prevent cash register fraud and theft
  • emily
    So true. the cashiers have a hard job to do. I try to be a good customer while I'm in the store, always greet the cashier, I use to be one.
  • Ela
    It seems that the "relation" between shopper and cashier is similar all over the world. At least I myself (as customer) can speak of Germany. *g* Nevertheless I think being cashier is quite a hard job...
  • Oh my word this made me snort and HARD! So true!!!

    Lisa @ Crazy Adventures in Parentings last blog post..Wordless Wednesday - The View
  • Kim
    Other shoppers-- share the dividers! You know, those convenient bars that allow me to divide my stuff from yours on the conveyor belt? If I can reach them, I'll pass one to you. Likewise, can you pass one to me. I hate it when I get home to discover that I have unwittingly purchased the PopTarts someone else had intended for themselves due to the divider bar not being used.

    Other shoppers-- if you forgot to get something, don't make the cashier and all the other customers in line wait while you "quickly" run back to get it. Finish your check out, then go back in to get it. Don't make us all wait on you. Heck, better yet, review your list BEFORE you get in line. Then you won't inconvenience anyone, not even yourself.

    Cashiers-- please don't squash my plums, pears, or other soft produce by putting heavy items on top of them. Whether you're bagging my groceries or sending them on through for me to bag, please be mindful of items that can damage/bruise/dent other items.

    Wow... turns out I've got a bit of suppressed rage about all this... my heart is beating fast now!

    Kims last blog post..Hallowe’en Sugar Cookies
  • For the cashiers - SPEAK TO US - I really am bothered by those who don't say hello or even glance your way. They just start ringing things up and if you are lucky they speak the total. That's it! We have a Walmart that about 75% of the cashiers are like this.

    For other shoppers - GET OFF THE CELL PHONE - I'm amazed at these people who are carrying on conversations and not paying attention and the cashier has finished and they are chatting on the phone and not paying and moving on - ack!

    Robyns Online Worlds last blog post..Win Your Holiday Greeting Cards, Labels & Stamps!
  • Two peeves...

    1. I can't stand when checkers are annoyed with me for bringing reusable bags. Sometimes they roll their eyes or grunt like I'm inconveniencing them.

    2. I can't stand when checkers don't use the reusable bags properly. I've experienced the too full bags (why, when I have unused bags? Is it to save the $.03 credit?) as well as too empty bags (if there's room, use my bags NOT plastic).

    Andrea Diuguids last blog post..The Making Memories Button Stickers Made Me Do It
  • I'm with you on the check thing. Checks should be completely banned in express lines or self check outs. Come on!!

    Kristie McNealys last blog post..Blog Action Day: When Illness Causes Financial Crisis
  • It annoys me when a cashier asks me for exact change. For instance, if an item comes to $10.03, (s)he will ask me for the three cents, and smirk or groan, if I say I don't have it.

    Veras last blog post..Ma Celeste Amour
  • When the check out clerk (usually at WalMart) greets me with a Neaderthal-like grunt if they even say anything at all. Worse still is they hardly acknowledge my existence as they talk loudly to a co-worker. Knuckle draggers.

    CK Lunchboxs last blog post..CLARK KENT'S INBOX October 10th
  • I get so irritated when the cashier doesn't put the gallons (yes, gallons) of milk in bags. Can she not see that I have three kids with me? I can carry all the bags in at once, but when they aren't bagged, I have to make separate trips to the car for them.

    Conversely, I hate it when they use too many bags by double bagging *everything* or not filling the bag. Come on! You can put other things in with the tube of lipstick and bottle of shampoo!

    Wendys last blog post..Hi. My Name is Wendy and I'm an Addict
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