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<channel>
	<title>Kelby Carr</title>
	<atom:link href="http://kelbycarr.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://kelbycarr.com</link>
	<description>Kelby Carr, writer, web junkie, SEO expert, mommy blogger and momtrepreneur</description>
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		<title>Newspaper Bias Against Mom Bloggers</title>
		<link>http://kelbycarr.com/newspaper-bias-against-mom-bloggers/</link>
		<comments>http://kelbycarr.com/newspaper-bias-against-mom-bloggers/#comments</comments>
		<pubDate>Sun, 14 Mar 2010 18:27:48 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[featured]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[mommy blogging]]></category>
		<category><![CDATA[new york times]]></category>
		<category><![CDATA[news bias]]></category>
		<category><![CDATA[wall street journal]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=307</guid>
		<description><![CDATA[The latest New York Times article on mom bloggers, 
Honey, Don&#8217;t Bother Mommy. I&#8217;m Too Busy Building My Brand,  is yet another of many from the Times that attempts to marginalize our industry. Liz Gumbinner has an 
amazing post about the snarky New York Times article, and the comments there are outstanding. Be sure to [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-330" title="newspaper-bias-mom-bloggers" src="http://kelbycarr.com/wp-content/uploads/2010/03/newspaper-bias-mom-bloggers.jpg" alt="newspaper bias against mom bloggers" width="339" height="407" />The latest New York Times article on mom bloggers, 
<a  href="http://www.nytimes.com/2010/03/14/fashion/14moms.html" onclick="javascript:pageTracker._trackPageview('/external/www.nytimes.com/2010/03/14/fashion/14moms.html');" >Honey, Don&#8217;t Bother Mommy. I&#8217;m Too Busy Building My Brand</a>,  is yet another of many from the Times that attempts to marginalize our industry. Liz Gumbinner has an 
<a  href="http://www.mom-101.com/2010/03/honey-dont-bother-mommy-im-writing.html" onclick="javascript:pageTracker._trackPageview('/external/www.mom-101.com/2010/03/honey-dont-bother-mommy-im-writing.html');" >amazing post about the snarky New York Times article</a>, and the comments there are outstanding. Be sure to read it.</p>
<p>We are not simply complaining about that article. There is a pattern heavily in the New York Times, but also in other major newspapers, of condescending to and insulting mom bloggers. I am here to say that it is time we take a stand against it.</p>
<p>Here are but a few snippets from the latest New York Times article about the Bloggy Bootcamp conference in Baltimore:</p>
<p><em>ON a brisk Saturday morning this month, a dedicated crew of about 90 women, most in their 30s or thereabouts, arrived at a waterfront hotel here, prepared for a daylong conference that offered to school them in the latest must-have skill set for the minivan crowd.</em></p>
<p><em>Teaching your baby to read? Please. How to hide vegetables in your children’s food? Oh, that’s so 2008.</em></p>
<p>And this is in reference to my friend Tara&#8217;s session on SEO (something, incidentally, many companies have budgets for in the thousands annually):</p>
<p><em>Heed the speaker’s advice, and you, too, might get 28,549 views of your tutu-making tutorial!		 Whereas so-called mommy blogs were once little more than glorified electronic scrapbooks, a place to share the latest pictures of little Aidan and Ava with Great-Aunt Sylvia in Omaha, they have more recently evolved into a cultural force to be reckoned with.</em></p>
<p>Why is it so shocking that moms would discuss something besides parenting? How ridiculous. Why was this even in the Style section? If it were a tech conference for men the tone would be entirely different. It would go in business. It would not mention minivans. And I won&#8217;t even get into &#8220;glorified electronic scrapbooks.&#8221; I know many moms who have blogged about topics such as business and social media and politics for years that go well beyond that little dig.</p>
<p><strong>Yes, mom blogging is an industry.</strong> It isn&#8217;t something cute we adorable widdle mommies do to share diaper stories. Whether we&#8217;re making money or not (
<a  href="http://kelbycarr.com/mom-bloggers-deserve-to-get-paid/">mostly not</a>), it is an industry. There are plenty of industries in which many workers in it make little or no money, such as writing, fine art and acting.</p>
<p>We get marginalized for a few reasons, including:</p>
<ul>
<li>We are women who are, perhaps for one of the first times, far better at something than men in many cases and far better in an industry that is making a major impact. I should explain that I know many, many men who are talented, brilliant bloggers, but that isn&#8217;t surprising. For women to stand out in an industry that major corporations are clamoring to get involved with just sits wrong with some people.</li>
<li>We are excelling in the media landscape, which doesn&#8217;t sit well with traditional media.</li>
<li>We are turning our backs on the mold that has been created for us.</li>
<li>We are threatening to traditional publishers, mostly old white men who couldn&#8217;t write a blog or use Twitter if you put a gun to their heads.</li>
<li>Newspaper circulation keeps declining, while blog readership and authorship keeps growing.</li>
<li>Writing snarky articles about mom bloggers encourages mom bloggers to share links and drive readers to the newspaper&#8217;s web site. (Here&#8217;s a hint, New York Times&#8230; we would share positive coverage just as much, if not more).</li>
</ul>
<p>We are trying to make a living by creating content, and for that we get demeaned, criticized, talked down to, made fun of, and stereotyped as unethical money and swag grabbing whores.</p>
<p>I know of a few other organizations that make their money creating content. Namely, mainstream media.</p>
<p><strong>Mom blogging is a new media revolution.</strong></p>
<p>Many moms blog because we have found the current establishment unacceptable in many cases. How many mom bloggers were once career women? How many have a day job but hope to one day make enough from their blog to leave it? How many found it difficult to balance career and family? How many found it even more difficult to convince their employer to give an inch to make it easier: allow working from home, allow flex time, allow job sharing?</p>
<p>In the midst of this down economy, how many blogging moms kept food on their children&#8217;s tables or a roof over their heads?</p>
<p><strong>Mom bias begins in the newsroom.</strong></p>
<p>I left newspapers after 15 years, despite loving my work and being a third-generation journalist raised by two journalists because the field was so family-unfriendly. In fact, another layer of this bias against mom bloggers in media is that the same bias exists in many newsrooms against moms who work there.</p>
<p>Newspapers want employees who place their job above all else in their lives. Moms just won&#8217;t do that, and that is a problem. There is this sense that moms, who can&#8217;t be on call 24-7 because they have children they need to care for, have it easier than childless reporters. Anyone who thinks being a reporter and a parent is an easily life is a fool.</p>
<p>Women blogging is a revolution, a rejection of the status quo. We have been forced into a box for centuries, and we refuse to accept it. We refuse to be told we have to choose between success and motherhood. We refuse to follow the unbending rules of corporate jobs that in many cases make you prioritize job over family. Most of all, we refuse to accept that mainstream media, with its quality decline and clear bias, should be the only source of information.</p>
<p><strong>It is getting to the point that I am frankly embarrassed for the traditional media.</strong> They are making fools of themselves. They are abandoning all of their allegedly dear principles, such as bias, fair reporting and serving readers, in their need to belittle moms and women, in their desperation to remain viable and profitable. They could devote that energy instead to pursuing real journalism, investigative journalism, interacting and hearing their readers, and learning the social media landscape so they could cease the deterioration of their industry.</p>
<p>It amazes me how many commented at Liz&#8217;s post that mom bloggers should just be happy to be getting coverage. We don&#8217;t need coverage. We are far better masters at building buzz and engaging with readers than newspapers are. Thanks, but no thanks.</p>
<p>When I was a reporter, even covering controversial beats (which is really all I did cover), I always balanced reporting even of cops, courts, politics and business with a mix of positive and negative articles. That, my friends, is lacking bias. You should cover the whole picture, and represent the beat comprehensively.</p>
<p>Liz did a fabulous job of listing the many amazing stories from the mom blogosphere that are being missed, so I won&#8217;t try to replicate that. Major newspapers missed the entire story of 
<a  href="http://angengland.com/jaeli/" onclick="javascript:pageTracker._trackPageview('/external/angengland.com/jaeli/');" >Jaeli</a>, where mom bloggers joined forces to save the life of a baby. Apparently, that isn&#8217;t newsworthy. Most missed the amazing and inspirational story of 
<a  href="http://hope4peyton.org" onclick="javascript:pageTracker._trackPageview('/external/hope4peyton.org');" >Anissa Mayhew</a>, a fellow mom blogger whose stroke motivated an entire community of hundreds of bloggers to rally in her support.</p>
<p>If you think this post is about one snarky article, or even just one snarky article by the New York Times, I would like to offer a collective of their so-called fair and balanced reporting of the mom blogosphere. (I use so-called because I find it amusing, considering how many times news articles have referred to us as &#8220;so-called mom bloggers,&#8221; like it&#8217;s some sort of scam).</p>
<p>Here is just a small sampling of mainstream media coverage of mom bloggers. I&#8217;ll start with New York Times:</p>
<p>There was 
<a  href="http://www.nytimes.com/2009/08/16/fashion/16drunk.html?pagewanted=all" onclick="javascript:pageTracker._trackPageview('/external/www.nytimes.com/2009/08/16/fashion/16drunk.html');" >Drinking in the Land of Mommy Blogdom</a> (and yes, it&#8217;s about what you think it is).</p>
<p>Then there was 
<a  href="http://www.nytimes.com/2009/07/13/technology/internet/13blog.html" onclick="javascript:pageTracker._trackPageview('/external/www.nytimes.com/2009/07/13/technology/internet/13blog.html');" >Approval by a Blogger May Please a Sponsor</a>, which goes so far as to insinuate that moms get kickbacks:</p>
<p><em>The proliferation of paid sponsorships online has not been without controversy. Some in the online world deride the actions as kickbacks. Others also question the legitimacy of bloggers’ opinions, even when the commercial relationships are clearly outlined to readers.</em></p>
<p><em>And the Federal Trade Commission is taking a hard look at such practices and may soon require online media to comply with disclosure rules under its truth-in-advertising guidelines.</em></p>
<p>A short two months later, the New York Times writes about 
<a  href="http://bits.blogs.nytimes.com/2009/08/28/as-daddy-bloggers-attract-readers-marketers-follow/" onclick="javascript:pageTracker._trackPageview('/external/bits.blogs.nytimes.com/2009/08/28/as-daddy-bloggers-attract-readers-marketers-follow/');" >dad bloggers getting in on this action</a>. You can read the two articles for yourself to compare tones, but this one has but a brief mention of FTC guidelines. Instead, this is mentioned:</p>
<p><em>Sony emphasizes that the products it is sending daddy bloggers are on loan, not gifts, and bloggers are not being pressured to write positive reviews. “We expect the reviews to be very honest,” said Marcy Cohen, a Sony spokeswoman.</em></p>
<p>I believe the title of this one speaks for itself: 
<a  href="http://www.nytimes.com/2008/01/31/fashion/31SKIN.html" onclick="javascript:pageTracker._trackPageview('/external/www.nytimes.com/2008/01/31/fashion/31SKIN.html');" >Beauty Blogs Come of Age: Swag Please!</a></p>
<p>Ah, and he is an oldie but a goodie. 
<a  href="http://www.nytimes.com/2007/02/22/fashion/22mothers.html?_r=1" onclick="javascript:pageTracker._trackPageview('/external/www.nytimes.com/2007/02/22/fashion/22mothers.html');" >Mom&#8217;s Mad. And She&#8217;s Organized</a>. Noteworthy quote:</p>
<p><em>A  BABY was passed around like the hors d’oeuvres.</em></p>
<p>Nice. Clearly, this was an article about something cute and trite, right? Not so much. It was about 
<a  href="http://www.momsrising.org/" onclick="javascript:pageTracker._trackPageview('/external/www.momsrising.org/');" >MomsRising</a>, an organization to empower and give political might to moms.</p>
<p>The only nugget of wisdom about moms I found on New York Times has such irony, especially when you consider their coverage of an industry of women bloggers. 
<a  href="http://economix.blogs.nytimes.com/2009/03/26/family-responsibility-discrimination-would-ayn-like-fred/" onclick="javascript:pageTracker._trackPageview('/external/economix.blogs.nytimes.com/2009/03/26/family-responsibility-discrimination-would-ayn-like-fred/');" >The Anti-Mommy Bias </a>isn&#8217;t specific to mom bloggers (that must be how it slipped past editors), but it sure is enlightening on this topic. Just replace employers with journalists for a snicker.</p>
<p><em>Employers sometimes assume that women with care responsibilities will be, and should be, less committed to their jobs. Such assumptions and beliefs can influence employment outcomes even when caregivers work just as long and hard as everybody else&#8230;<br />
</em></p>
<p><em>In one experiment, about 200 undergraduates were asked to rate paired applications for an imaginary midlevel managerial job. Both female and male students rated mothers lower on competence and commitment, recommended lower salaries for them, and judged them less worthy of promotion than childless women.</em></p>
<p><em>In an even more convincing audit study, fictional résumés and cover letters were sent to employers advertising midlevel marketing and business job openings at a large Northeastern city newspaper. Childless women received 2.1 times as many callbacks as mothers. Fathers, however, were not penalized. </em></p>
<p>What did I say about bias against moms in the newsroom? Yeah.</p>
<p>To be fair, New York Times is not the only newspaper to show bias against moms who blog. Here is a sampling of some of the oh-so flattering coverage in other major newspapers:</p>
<ul>
<li>
<a  href="http://online.wsj.com/article/SB124045072480346239.html" onclick="javascript:pageTracker._trackPageview('/external/online.wsj.com/article/SB124045072480346239.html');" >Paid to Pitch</a> by Wall Street Journal</li>
<li>
<a  href="http://blogs.wsj.com/juggle/2009/04/17/is-a-crackdown-looming-for-parenting-blogs/" onclick="javascript:pageTracker._trackPageview('/external/blogs.wsj.com/juggle/2009/04/17/is-a-crackdown-looming-for-parenting-blogs/');" >Is a Crackdown Looking for Parent Blogs?</a> by Wall Street Journal. Just FYI, WSJ, but the FTC regulations were for bloggers. I&#8217;m not sure where parent came from there.</li>
<li>
<a  href="http://online.wsj.com/article/SB117919274561702788.html" onclick="javascript:pageTracker._trackPageview('/external/online.wsj.com/article/SB117919274561702788.html');" >To Create Buzz, TV Networks Try a Little &#8216;Blogola&#8217;</a> by Wall Street Journal</li>
<li>
<a  href="http://articles.latimes.com/2009/nov/15/business/fi-bloggers15" onclick="javascript:pageTracker._trackPageview('/external/articles.latimes.com/2009/nov/15/business/fi-bloggers15');" >Blogging Moms Wooed by Firms: Food Giants Provide Lavish Goodies, Parents Provide the Buzz. Is it Ethical? </a>by LA Times.</li>
</ul>
<p>I know this is a long post and I know these are a lot of links. But I have a reason for that. This is not an isolated incident. This isn&#8217;t even just one major newspaper. This is a pattern.</p>
<p>I would say that we should boycott newspapers, but are we even reading them? I mean, except when they write this drivel? And we are forced to either ignore it or drive readers their way by criticizing it.</p>
<p>We need to take a stand. So what are we going to do about it?</p>
<p><strong>Edited to add: I think we are all at a loss as to what to do about this. I wrote a letter to the editor of the New York Times, and I highly recommend you also write one. There are instructions 
<a  href="http://www.nytimes.com/ref/membercenter/help/lettertoeditor.html" onclick="javascript:pageTracker._trackPageview('/external/www.nytimes.com/ref/membercenter/help/lettertoeditor.html');" >here</a>. I would also recommend emailing the Times&#8217; ombudsman at 
<a  href="mailto:public@nytimes.com" onclick="javascript:pageTracker._trackPageview('/mailto/public@nytimes.com');" >public@nytimes.com</a>. His name is Clark Hoyt, and this is the paper&#8217;s description of his role: &#8220;The public editor works outside of the reporting and editing structure of the newspaper and receives and answers questions or comments from readers and the public, principally about articles published in the paper.&#8221; We may not be a big corporation, but our voices are our might.</strong></p>
<p><em>Photo of man with newspaper and woman with laptop, © 
<a  href="http://www.flickr.com/photos/faceme/2882556082/" onclick="javascript:pageTracker._trackPageview('/external/www.flickr.com/photos/faceme/2882556082/');" >FaceMePLS</a> on Flickr.</em></p>
]]></content:encoded>
			<wfw:commentRss>http://kelbycarr.com/newspaper-bias-against-mom-bloggers/feed/</wfw:commentRss>
		<slash:comments>92</slash:comments>
		</item>
		<item>
		<title>Mom Blog SEO is Published</title>
		<link>http://kelbycarr.com/mom-blog-seo-is-published/</link>
		<comments>http://kelbycarr.com/mom-blog-seo-is-published/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 01:04:26 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[SEO]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[freelance writing]]></category>
		<category><![CDATA[mommy blogging]]></category>
		<category><![CDATA[books]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=302</guid>
		<description><![CDATA[I am very excited to announce that Mom Blog SEO is published! I have already gotten some great feedback and comments from those who preordered the book.


You can find out more at 
Mom Blog SEO.
P.S. You can also make money promoting my book by 
joining the affiliate program.
]]></description>
			<content:encoded><![CDATA[<p>I am very excited to announce that Mom Blog SEO is published! I have already gotten some great feedback and comments from those who preordered the book.</p>
<p>
<a  href="http://momblogseo.com" onclick="javascript:pageTracker._trackPageview('/external/momblogseo.com');" ><img class="alignnone size-full wp-image-303" style="border: 1px solid black;" title="cover" src="http://kelbycarr.com/wp-content/uploads/2010/02/cover.jpg" alt="" width="320" height="400" /></a></p>
<p>You can find out more at 
<a  href="http://momblogseo.com" onclick="javascript:pageTracker._trackPageview('/external/momblogseo.com');" >Mom Blog SEO</a>.</p>
<p>P.S. You can also make money promoting my book by 
<a  href="https://www.e-junkie.com/ej/login.php?section=affiliates&amp;rs=af" onclick="javascript:pageTracker._trackPageview('/external/www.e-junkie.com/ej/login.php');" >joining the affiliate program</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://kelbycarr.com/mom-blog-seo-is-published/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>5 Twitter Customer Service Fails</title>
		<link>http://kelbycarr.com/5-twitter-customer-service-fails/</link>
		<comments>http://kelbycarr.com/5-twitter-customer-service-fails/#comments</comments>
		<pubDate>Thu, 21 Jan 2010 01:47:28 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[consumer BS]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[companies]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=301</guid>
		<description><![CDATA[Twitter customer service can be customer service at its best, what it should be and stopped being years ago. It can be personal, real-time, proactive and, best of all, effective.
I see some companies who standout. They not only respond when directly contacted (@ed on Twitter). They monitor Twitter for mentions of their company, and they [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" style="float: right; margin-left: 5px; margin-right: 5px;" src="http://kelbycarr.com/wp-content/uploads/2009/05/twitter-customer-service.jpg" alt="twitter customer service fails" width="300" />Twitter customer service can be customer service at its best, what it should be and stopped being years ago. It can be personal, real-time, proactive and, best of all, effective.</p>
<p>I see some companies who standout. They not only respond when directly contacted (@ed on Twitter). They monitor Twitter for mentions of their company, and they respond anytime someone mentions them by name. Beyond all of that, and read this carefully because this is the crucial element, <strong>they make things happen and address or fix the issue quickly.</strong></p>
<p>One example was 
<a  href="http://twitter.com/shoebuy" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/shoebuy');" >@shoebuy</a>. I had a gift certificate to Shoebuy.com and it was about a week before a conference when I remembered that. I went there to get some shoes, and I saw no option to get them overnighted. I tweeted about it and didn&#8217;t even realize they were on Twitter, so I didn&#8217;t say with their @ in the tweet. Within seconds, yes seconds, two different Shoebuy employees on Twitter responded that they could overnight certain brands. It wasn&#8217;t easy to determine which brands, so they sent me a link to a full list.</p>
<p>Within an hour, I had ordered my shoes and they arrived the next day. Without that Twitter intervention, I would have been annoyed with Shoebuy and I would not have placed the order at all. I also would have likely told people about this bad experience. Now I can rave about the company. (Like now.)</p>
<p>Many times, however, I see companies doing it wrong. This not only means the resources they are putting into Twitter are wasted, but they are probably causing more damage than good.</p>
<p>Here are what I will describe as the five bad customer service types.</p>
<h3>The Retro Customer Service Tweeter</h3>
<p>I sent 
<a  href="http://twitter.com/wachovia" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/wachovia');" >@wachovia</a> a DM this morning asking about an issue with my account. Their response was to call their 800 number. Ummm, why are you on Twitter exactly? I get there are privacy issues, but there are ways to share information via DM that would not be a problem.</p>
<p>If we wanted to endure an 800 number, wait on hold, argue and cajole to get a straight answer, get accidentally knocked off the line, call back and start over&#8230; well, we aren&#8217;t idiots. Anyone who is on Twitter is surely capable of looking up your toll-free number. We are contacting you on Twitter specifically because we want to avoid all of that. Phone customer service sucks 99.99999 percent of the time (yeah, that&#8217;s a real statistic). We despise it.</p>
<p>You can get a monkey to DM people 800 numbers, but I would prefer you hire a savvy human who can contact the right people and fix the issue.</p>
<h3>The Multiple Personality Customer Service Tweeter</h3>
<p>It is perfectly fine (in fact, wonderful) to have several people within the company and/or on behalf of the company on Twitter. In fact, as my example above shows with @shoebuy, it wasn&#8217;t even the official account that contacted me. What is not OK is not clearly specifying which Twitter account is the official one, or the one designated to handle customer service complaints.</p>
<p>We get that you can&#8217;t have one human monitoring your account 24/7. But there are ways to handle that. Say in your bio or your background who the various people are. If you want to be personal, have them sign their tweets with -firstname or -initials. But just look at @
<a  href="http://twitter.com/umatter2charter" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/umatter2charter');" >umatter2charter</a>! This is one. hot. mess!</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/umatter2charter.jpg" alt="charter customer service twitter" /></p>
<p>Twice, I have contacted Charter. Twice I&#8217;ve gone at least a day or two because I didn&#8217;t properly decipher which of their five (yes FIVE) Twitter customer service accounts was on at that moment. Kudos to them for responding when they get it or make sense of it. But having one account with multiple users would be so much clearer.</p>
<p>As it is now, this is reducing their effectiveness and confusing/irritating their customers on Twitter. It&#8217;s also clearly slowing their response time. Beyond that, this will be hard for them to reverse if customers are following or accustomed to tweeting one of the five accounts.</p>
<h3>The Oblivious Customer Service Tweeter</h3>
<p>First, let me say not being on Twitter is a major fail these days. A year ago, it was no big deal. Today, especially for a major corporation, it is glaring. But it&#8217;s possible to be on Twitter and be just as distant to the community as one who is missing. Where is Apple? Seriously. And @
<a  href="http://twitter.com/itunesmusic" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/itunesmusic');" >itunesmusic </a>is the epitome of the blind Twitter account.</p>
<p>Here are some warning signs of an oblivious tweeter:</p>
<ul>
<li>They don&#8217;t follow anyone. (Here&#8217;s a hint: when you do that, no one can DM you. So they can only complain @ you publicly. You know, where everyone sees it. Mmm-hmmm.)</li>
<li>They don&#8217;t reply to anyone.</li>
<li>They do nothing but self-promote and sell.</li>
</ul>
<h3>The Two-Faced Customer Service Tweeter</h3>
<p>Twice, I complained about AT&amp;T on Twitter. OK, way more than twice, but they acknowledged it twice. They replied publicly and in DM. They asked for my email address, and said the matter would be addressed and someone would be in touch. Twice, I never heard a word.</p>
<p>Whether intentional or just a case of it falling through the cracks, this is shady. Publicly, it saves face. The company looks responsive. But believe me, I have since tweeted that this happened. And now I am blogging about it.</p>
<p>If you say you will help, do it. At least try. Believe me, we don&#8217;t forget.</p>
<h3>The Good News Customer Service Tweeter</h3>
<p>This is a variation of the Oblivious Tweeter above, but an equally annoying one. They are more than happy to chit chat, and to retweet when someone raves about their company. They think contests asking people to follow them to enter is engagement. They think churning out coupons is enough.</p>
<p>But if someone complains on Twitter, they disappear. Or DM and want it taken offline. If you are a company on Twitter, you have to take the good and the bad. You have to address the good and the bad. There are positives to even the most negative tweets. Twitter is a great big free focus group. You should listen. The feedback could be valuable.</p>
<p>Plus, back to @shoebuy, they quickly turned a negative into a positive. That is what people tend to remember. If you respond, that is.</p>
<p><em>What do you think? Do you have an experience with a company on Twitter that did it just right&#8230; or just wrong? I&#8217;d love to hear about it.</em></p>
<p><sub>Customer service illustration based on photo © 
<a  href="http://www.sxc.hu/profile/Ray7775" onclick="javascript:pageTracker._trackPageview('/external/www.sxc.hu/profile/Ray7775');" >Ray Smithers</a>.</sub></p>
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		<title>Mom Blog SEO eBook Preorders</title>
		<link>http://kelbycarr.com/mom-blog-seo-ebook-preorders/</link>
		<comments>http://kelbycarr.com/mom-blog-seo-ebook-preorders/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 17:36:38 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[SEO]]></category>
		<category><![CDATA[mommy blogging]]></category>
		<category><![CDATA[mom bloggers]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=300</guid>
		<description><![CDATA[I am excited to announce my upcoming book, Mom Blog SEO. I decided to do this because many mom bloggers were very interested in my SEO makeover. I tried to price it as affordably as possible, but it requires a lot of time and effort. Many just couldn&#8217;t afford it. So I realized many moms [...]]]></description>
			<content:encoded><![CDATA[<p>I am excited to announce my upcoming book, Mom Blog SEO. I decided to do this because many mom bloggers were very interested in my SEO makeover. I tried to price it as affordably as possible, but it requires a lot of time and effort. Many just couldn&#8217;t afford it. So I realized many moms could do quite a bit by just knowing lots of the ins and outs of SEO themselves. Armed with that knowledge, you can do a sort of SEO makeover for yourself.</p>
<p>The book is in preorder status right now. The first 100 to preorder (you only pay when it&#8217;s released) get it at half price. A fourth of those half-price preorders went in one hour when I posted about it on Twitter!</p>
<p>You can find out more and reserve your own copy at 
<a  href="http://momblogseo.com" onclick="javascript:pageTracker._trackPageview('/external/momblogseo.com');" >Mom Blog SEO</a>.</p>
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		<title>Blogging Queens, a.k.a. My 3 Words for 2010</title>
		<link>http://kelbycarr.com/blogging-queens-aka-my-3-words-for-2010/</link>
		<comments>http://kelbycarr.com/blogging-queens-aka-my-3-words-for-2010/#comments</comments>
		<pubDate>Fri, 01 Jan 2010 18:20:19 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[business and pr]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[mom bloggers]]></category>
		<category><![CDATA[momtent]]></category>
		<category><![CDATA[type-a mom]]></category>
		<category><![CDATA[type-a mom conference]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=299</guid>
		<description><![CDATA[I was inspired by Chris Brogan&#8217;s post today, 
My 3 Words for 2010. I think it&#8217;s a great way to summarize your goals, mission and vision for the coming year. The year 2009 was a wild ride. I spoke at several conferences, and hosted 
Type-A Mom Conference. I launched 
Momtent and I am organizing a [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" style="float: right; margin-left: 4px; margin-right: 4px;" src="http://kelbycarr.com/wp-content/uploads/2009/05/blogging-queen.jpg" alt="blogging queen" width="278" height="399" />I was inspired by Chris Brogan&#8217;s post today, 
<a  href="http://www.chrisbrogan.com/my-3-words-for-2010/" onclick="javascript:pageTracker._trackPageview('/external/www.chrisbrogan.com/my-3-words-for-2010/');" >My 3 Words for 2010</a>. I think it&#8217;s a great way to summarize your goals, mission and vision for the coming year. The year 2009 was a wild ride. I spoke at several conferences, and hosted 
<a  href="http://typeamomconference.com" onclick="javascript:pageTracker._trackPageview('/external/typeamomconference.com');" >Type-A Mom Conference</a>. I launched 
<a  href="http://momtent.com" onclick="javascript:pageTracker._trackPageview('/external/momtent.com');" >Momtent</a> and I am organizing a blogging industry organization. I introduced social buzz ad campaigns on Type-A Mom and Foodie Mama. I launched 
<a  href="http://typeamom.net/magazine" onclick="javascript:pageTracker._trackPageview('/external/typeamom.net/magazine');" >Type-A Mom Magazine</a>. It was a busy year. Too busy (see word #2 below).</p>
<p>For 2010, I would like to see the hard work start to pay dividends. I would like to focus more on results. I want to see ventures that don&#8217;t just have a mission, but accomplish it. I would like to see 2010 be the year (for all of us) of harvesting the ripe results of our efforts.</p>
<h3>My 3 Words: Queens, Focus, Freedom</h3>
<p>December for me was a forced sabbatical. We traveled to Disney World at the beginning of the month, I was sick for three weeks, and then we lost power at home twice (once for three days, which forced us to travel on snow-covered roads to a hotel just to find heat for our family).</p>
<p>It became an involuntary vacation. It was impossible to be productive, and at best hard to get any work done. In the end, it was a gift. I got a chance, long needed, to step away from the work and reflect. To relax and prioritize. Life is a lot like a neo-impressionist Pointillist painting. If we stand too close, it is nothing but random dots. Step away, and the picture becomes vividly clear.</p>
<h3><strong>Queens</strong></h3>
<p>For my first word, I confess I am stealing (with slight modification) Chris Brogan&#8217;s word of Kings. His words about behaving like a king really connected for me. He described it as the ability &#8220;to maintain poise and balance and charm and demeanor when dealing with life’s unpleasant moments.&#8221; I think for women it is even more important to behave regally. The level and intensity of mom blogger dramas I witnessed in 2009 is just unacceptable. In 2010, I&#8217;d love to see all of us as women rise above.</p>
<p>If not all women (hey, there will always be the fools who perpetrate this low-life behavior), let&#8217;s set the bar and hope others follow. I also think it&#8217;s important to command respect. We are professionals. Let&#8217;s act like it. (And yes, that includes 
<a  href="http://kelbycarr.com/mom-bloggers-deserve-to-get-paid/">insisting on being paid for time, consulting, marketing and any other work</a>.) Let this be the year that the mainstream media runs out of mom blogger scandals to cover. You can get mad at journalists for ignoring the inspirational stories about the mom blogosphere and focusing on the negative. But the fact of the matter is, they can&#8217;t write negative stories if they don&#8217;t exist. Don&#8217;t create them, and ignore those who do.</p>
<h3><strong>Focus</strong></h3>
<p><strong></strong>This has always been my challenge. As a journalist, I had a writing coach who suggested coming up with one word that summarizes each news story. It was tremendously helpful, and has stuck with me for years. In fact, I thought of that lesson when I saw Chris Brogan&#8217;s list. I am one who tends to think of ten things at once, and operates best with several balls juggling. That is great for productivity, but bad for focus. In 2010, I want to work hard to prioritize and to determine what is worth my time. I did some of this in 2009, leaving About.com after seven years and despite it being a nice stream of income. Sometimes, you have to walk away from things, even important things, to give you time to focus on what&#8217;s more important. If it were easy, you would have walked away ages ago.</p>
<p>I am planning to sell some of the social networks that I have fully developed and that have nice Google rankings (PageRank 4 for both), but I don&#8217;t have time to grow: 
<a  href="http://dadosphere.com" onclick="javascript:pageTracker._trackPageview('/external/dadosphere.com');" >Dadosphere</a> (which would be a great buy right now, as I think dad bloggers will be the next in thing) and 
<a  href="http://picturemycamera.com" onclick="javascript:pageTracker._trackPageview('/external/picturemycamera.com');" >PictureMyCamera</a>, a social blog/social network for photography enthusiasts). 
<a  href="mailto:kelby@typeamom.net" onclick="javascript:pageTracker._trackPageview('/mailto/kelby@typeamom.net');" >Contact me</a> if you&#8217;re interested in buying one, or taking over management for a share of the revenue.</p>
<p>It also means that I will be focusing my services. One issue with being a jane of all trades is that it&#8217;s tempting to offer all services. I am going to revamp my 
<a  href="http://kelbycarr.com/my-web-services/">hire me</a> page to focus on the things I really enjoy, and which provide a better return on time investment. While I like my SEO Makeover, it is very time-consuming. For things like that, I am looking at developing eBooks or online courses instead. With so many pursuits, some simply need to require less hands-on time. I get a lot of joy from speaking, training and mentoring, so that will be my focus.</p>
<h3><strong>Freedom</strong></h3>
<p><strong></strong>There&#8217;s one thing I learned from my unexpected time off in December. It&#8217;s that I don&#8217;t want to be tethered to work and social media all hours. Going off the grid is good for us all. Part of the reason I want to focus is to create more time. I spent the last month doing many things just for fun. I rediscovered reading. I can&#8217;t tell you the last time I read a fiction book just for the pleasure of it, but in December I read every book by Karen Chance and the entire Twilight series. Yes, those are books with absolutely no purpose whatsoever except entertainment. It was wonderfully indulgent.</p>
<p>I want freedom on a few levels. I want to earn more for less effort to create financial and lifestyle freedom. When I decided to go from seasoned career woman to work-at-home mom, that was my vision. As anyone who works from home knows, it can be dangerous if you are a workaholic. You end up doing nothing but work. I will not spend 2010 with my fingers glued to a keyboard.</p>
<p>I&#8217;d love to hear what three words will be yours for 2010. Share in comments or, if you do a post, be sure to share the link in comments. And thanks to 
<a  href="http://chrisbrogan.com" onclick="javascript:pageTracker._trackPageview('/external/chrisbrogan.com');" >Chris Brogan</a> for the inspiration.</p>
<p><sub>Image of blogging queen, © 
<a  href="http://www.flickr.com/photos/notionscapital/2560519852/in/set-72157604000142049/" onclick="javascript:pageTracker._trackPageview('/external/www.flickr.com/photos/notionscapital/2560519852/in/set-72157604000142049/');" >Mike Licht</a> of 
<a  href="http://notionscapital.com" onclick="javascript:pageTracker._trackPageview('/external/notionscapital.com');" >NotionsCapital.com</a>.</sub></p>
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		<title>PR Nightmares: Salvation is in the Reaction</title>
		<link>http://kelbycarr.com/pr-nightmares-salvation-is-in-the-reaction/</link>
		<comments>http://kelbycarr.com/pr-nightmares-salvation-is-in-the-reaction/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 19:19:07 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[featured]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[peta]]></category>
		<category><![CDATA[pr]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=298</guid>
		<description><![CDATA[I&#8217;ve been pretty disappointed by PETA&#8217;s response to the PR nightmare they created when they decided to spam several moms this week. Since my last post, 
PETA Fail, or How Not to Spread the Word on Twitter, I have learned that they also used email and Facebook fan pages to continue their spam. That was [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve been pretty disappointed by PETA&#8217;s response to the PR nightmare they created when they decided to spam several moms this week. Since my last post, 
<a  href="http://kelbycarr.com/peta-fail-or-how-not-to-spread-the-word-on-twitter/">PETA Fail, or How Not to Spread the Word on Twitter</a>, I have learned that they also used email and Facebook fan pages to continue their spam. That was even after being told by several influential people in social media, people who clearly understand social networks better than they, that their methods were faulty. And that their methods were damaging the exact message they want to spread.</p>
<p>So after a flurry of tweets, publicly and in private direct messages, with them today (before they maturely decided to block me), I realized there is an even bigger issue here. Making a mistake is one thing. Sure, that can be terribly damaging. <strong>What is really crucial is how you respond to it.</strong></p>
<p>I have seen companies turn a PR nightmare around to actually create loyal fans. It can be done. <strong>People remember the response, when done properly, more than they remember the mistake.</strong></p>
<p>I have also seen companies respond poorly, which has a way of making the situation fester. It becomes like a virus, continuing to spread until it can no longer be controlled. This is how PETA has responded.</p>
<p>They have repeatedly been defensive. They repeatedly say what they did wasn&#8217;t spam. They repeatedly say what they did was justified because they had a message to get out. Anytime they apologize, it is followed with a &#8220;but.&#8221; But we got lots of clicks. But we needed to spread the word. But, but, but&#8230;</p>
<p>They repeatedly hurt the exact message they are trying to spread by their response to this controversy.</p>
<p>This is exactly why you must hire someone who gets social media to run your social media. I can&#8217;t stress this enough! Just because someone is in marketing does not mean they will &#8220;get&#8221; Twitter. You need someone who&#8217;s been immersed in social media spaces, preferably for years. You need someone who understands the rules of engagement, and even more importantly understands the importance of responding properly and responding immediately.</p>
<p>Twitter, more than probably any other space, can damage a reputation in as little as minutes. Do you want someone who doesn&#8217;t get it at your social media front line?</p>
<p>How should they have responded? Simple. <strong>They should have admitted their mistake. They should have apologized (minus the buts). They should have promised not to spam anymore.</strong></p>
<p>Instead, they not only claim to be justified, but they moved the spamming to Facebook.</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-facebook-spam.jpg" alt="peta facebook spam pr nightmare" /></p>
<p>This was done after some moms replied that they didn&#8217;t care for the methodology of spamming used on Twitter, and after 
<a  href="http://alliesullivan.posterous.com/test-2-379" onclick="javascript:pageTracker._trackPageview('/external/alliesullivan.posterous.com/test-2-379');" >Allie Sullivan</a> did a blog post about it. A Google search showed that Emily Nash is a youth coordinator for PETA, according to her LinkedIn profile.</p>
<p>And again, when 
<a  href="http://twitter.com/bostonmamas" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/bostonmamas');" >@bostonmamas</a> called them on it, PETA still defended their methods:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-twitter-bostonmama.jpg" alt="twitter peta pr nightmare" width="400" height="215" /></p>
<p>I really am trying to help them. I really would like to see them do it right. I love animals. Responding properly now will help them spread their message instead of badly damaging their brand and eclipsing their message. If they are bent on ignoring what several people who do get social media are saying, then I hope this will serve as a case study in what not to do for other non-profits and companies in social media spaces.</p>
<p>I think 
<a  href="http://twitter.com/technosailor" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/technosailor');" >@technosailor</a> put it best:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-twitter-technosailor.jpg" alt="peta pr response" width="400" height="197" /></p>
<p>I couldn&#8217;t have said it better myself.</p>
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		<title>PETA Fail, or How Not to Spread the Word on Twitter</title>
		<link>http://kelbycarr.com/peta-fail-or-how-not-to-spread-the-word-on-twitter/</link>
		<comments>http://kelbycarr.com/peta-fail-or-how-not-to-spread-the-word-on-twitter/#comments</comments>
		<pubDate>Thu, 17 Dec 2009 14:49:08 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[featured]]></category>
		<category><![CDATA[pets]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[nonprofits]]></category>
		<category><![CDATA[peta]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=297</guid>
		<description><![CDATA[It aggravates and saddens me that there are still so many major household names that know Twitter is hip, so they jump in and use it without the slightest thought to how to properly engage on Twitter. Yesterday, PETA did what can only be described as using the same tactic as porn and get-rich-quick spammers [...]]]></description>
			<content:encoded><![CDATA[<p>It aggravates and saddens me that there are still so many major household names that know Twitter is hip, so they jump in and use it without the slightest thought to how to properly engage on Twitter. Yesterday, PETA did what can only be described as using the same tactic as porn and get-rich-quick spammers on Twitter. Don&#8217;t believe me? Here&#8217;s just one small snipper of their stream from yesterday:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta.jpg" alt="" /></p>
<p>Now let me be very clear. I am not making any sort of statement about the message itself. I love animals, and I always have.</p>
<p>The message was lost when they decided to use spam tactics to spread it. My Asheville social media friend Allie Sullivan said it very well in her post, 
<a  href="http://alliesullivan.posterous.com/test-2-379" onclick="javascript:pageTracker._trackPageview('/external/alliesullivan.posterous.com/test-2-379');" >PETA Spam Wednesday: What Not to Do</a>. They @ed dozens of moms the same message repeated over and over. That is spam. Period.</p>
<p>Their argument was that the message was important, so that was their excuse for ignoring all sense of etiquette and courteous behavior. I might not have even felt compelled to blog about this, in fact, but it seemed clear that several social media moms telling PETA their behavior wasn&#8217;t appropriate was insufficient. Their tweets repeatedly defended their behavior based on the fact they felt their message was important. If that were the case, everyone could use that justification.</p>
<p>Here are the replies when I retweeted Allie&#8217;s link to her post about the PETA tweets:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-tweet.jpg" alt="peta twitter" width="400" height="210" /></p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-tweet2.jpg" alt="" width="400" height="210" /></p>
<p>It seemed pretty clear that they felt their tactics were justified. Here are a few more tweets:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-tweet3.jpg" alt="peta twitter" width="400" height="221" /></p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-tweet4.jpg" alt="peta twitter" width="400" height="221" /></p>
<p>But I will argue that is not justified.</p>
<p>Social media spaces like Twitter have a way of being community driven so that what really is important to the community bubbles to the top. Proof of that lies in the #prayersforanissa tweets, and the way Twitter moms saved baby #jaeli.</p>
<p><strong>When you try to manipulate the social network to force people to hear your voice, you are misusing it.</strong></p>
<p>It seems very clear that there was an orchestrated effort to specifically target influential moms on Twitter. But using their tactics backfired. Even if you dismiss all other issues here, <strong>if you are trying to get buzz on Twitter you don&#8217;t want to do it in a manner that results in a nasty backlash.</strong> From exactly the influencers you want on your side. Sure, they got clicks. But they also created just as much negative buzz as positive.</p>
<p>They completely tainted the message by using lowly tactics to push it.</p>
<p>Here is just a sampling of the responses they got from moms targeted. (Just for information, in the middle of this they changed their Twitter name from @officialpeta to @peta so this is the same account. Again, not too wise timing in the middle of all of this.)</p>
<p>This is not the kind of buzz you want about your brand, especially as a non-profit with a cause:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-kristie-tweet.jpg" alt="peta twitter" width="400" height="195" /></p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-cberbs-tweet.jpg" alt="" width="400" height="217" /></p>
<p>You usually don&#8217;t want influential moms 
<a  href="http://twitter.com/JessicaGottlieb/status/6734047468" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/JessicaGottlieb/status/6734047468');" >hurling f-bombs your way</a>.</p>
<p>And of course, sage advice from Lucretia Pruitt, aka @geekmommy:</p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-lucretia-tweet.jpg" alt="twitter peta" width="400" height="216" /></p>
<p><img src="http://kelbycarr.com/wp-content/uploads/2009/05/peta-lucretia-tweet2.jpg" alt="" width="400" height="217" /></p>
<p>Here&#8217;s the thing. Either PETA (with thousands of followers, so clearly not a newbie on Twitter) knew what they were doing was spam or they didn&#8217;t. If they didn&#8217;t, they need to put someone in charge of their Twitter account who knows the rules of engagement or hire a consultant to do it or train that person. I would say they should get it, but even after several moms called them on it, they were defensive.</p>
<p>This is a major social media fail.</p>
<p>It also drives me nuts how many organizations and companies target moms without bothering to hire a mom as a consultant first. JUST DO IT! If you find it&#8217;s important enough to be on Twitter, to be engaging moms, then it&#8217;s important enough to throw a few bucks at hiring a consultant before you ruin your reputation. And on Twitter, it usually means ruining your reputation to thousands of people in one fell swoop.</p>
<p>They also argued that they normally do engage on Twitter, and this was the exception. But I can tell you they were not even following me when they tweeted me, so they hadn&#8217;t been engaging with me. They could have done it better by sending a few non-automated DMs to moms they regularly tweet with, moms they have developed a relationship with. Or do what is standard. Tweet it and ask people to retweet it.</p>
<p>You put it in the public stream. You don&#8217;t @ dozens of people the same tweet to force them to read it in their replies tab. That is just obnoxious. As I said, it is a tactic that is commonly used by porn tweeters and get-rich-quick tweeters. And that is yet another reason not to do it. How bad would it have been for PETA if several moms reported their account as spam and it got deleted? Yeah, not good. For PETA or for the elephants they are trying to help.</p>
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		<title>SeaWorld at Chrismas &#8211; #typeatrip day 3</title>
		<link>http://kelbycarr.com/seaworld-at-chrismas-typeatrip-day-3/</link>
		<comments>http://kelbycarr.com/seaworld-at-chrismas-typeatrip-day-3/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 19:29:20 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[parenting]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[#typeatrip]]></category>
		<category><![CDATA[christmas orlando]]></category>
		<category><![CDATA[family travel]]></category>
		<category><![CDATA[seaworld]]></category>
		<category><![CDATA[seaworld christmas]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=295</guid>
		<description><![CDATA[SeaWorld was decked for the holidays, from Christmas trees with a seaside theme to twinkling blue lights. There were also several holiday-themed activities there. The Arctic attraction with the polar bears changed from a simulated helicopter ride to a Polar Express ride. Shamu also put on a special Christmas version of Believe (although we went [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" style="float: right; margin-left: 5px; margin-right: 5px;" src="http://farm3.static.flickr.com/2780/4143506735_88101b0095_b.jpg" alt="SeaWorld Christmas" height="400" />SeaWorld was decked for the holidays, from Christmas trees with a seaside theme to twinkling blue lights. There were also several holiday-themed activities there. The Arctic attraction with the polar bears changed from a simulated helicopter ride to a Polar Express ride. Shamu also put on a special Christmas version of Believe (although we went to the classic Believe show).</p>
<p>As someone who really doesn&#8217;t like most rides (I don&#8217;t like rides that go really fast or really high&#8230; so that pretty much eliminates most of them), SeaWorld is nice because there is so much to do that doesn&#8217;t involve rides. That also means it&#8217;s nice for my twins. At age 3, many rides at theme parks have a height limit that excludes them.</p>
<p>Our day at SeaWorld started with a visit to the dolphins. We also saw the seals, and the penguins (I just love penguins!). We checked out the Shark Encounter, and we touched stingrays. By we I mean me, with the kids looking at me like I was crazy and yelling, &#8220;Ewww!&#8221;</p>
<p>I posted a Whrrl story during our day at SeaWorld. Here it is:</p>
<p><iframe src="http://whrrl.com/whrrlMini/experience/18695926?s=large&amp;sharer=17811542" marginwidth="0" marginheight="0" style="border: 1px solid rgb(211, 211, 211);" scrolling="no" width="423" frameborder="0" height="532"></iframe></p>
<p>I also live streamed from Qik while at SeaWorld. Here is my video of penguins:</p>
<p><object width="445" height="364"><param name="movie" value="http://www.youtube.com/v/8mGZNTCkwpQ&#038;hl=en_US&#038;fs=1&#038;rel=0&#038;color1=0x5d1719&#038;color2=0xcd311b&#038;border=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/8mGZNTCkwpQ&#038;hl=en_US&#038;fs=1&#038;rel=0&#038;color1=0x5d1719&#038;color2=0xcd311b&#038;border=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="445" height="364"></embed></object></p>
<p>And here is my video of Shamu&#8217;s Believe show:</p>
<p><object width="445" height="364"><param name="movie" value="http://www.youtube.com/v/xOWFs-iaDmw&#038;hl=en_US&#038;fs=1&#038;rel=0&#038;color1=0x5d1719&#038;color2=0xcd311b&#038;border=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/xOWFs-iaDmw&#038;hl=en_US&#038;fs=1&#038;rel=0&#038;color1=0x5d1719&#038;color2=0xcd311b&#038;border=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="445" height="364"></embed></object></p>
<p>SeaWorld is a lot of fun for all ages. I think it has several that could allow strollers but don&#8217;t, which would make it much easier on the kids (you know, their main demographic). But I do love that there is more to this theme park than rides, and that there are some great opportunities for children to learn there. </p>
<p><img src="http://farm3.static.flickr.com/2681/4144163074_7b3b37b27c_b.jpg" alt="sea world kids" width="500"/></p>
<p>Oh, and of course, my husband DOES like rides that go fast and high. If you can believe it, my one of seven attempts to catch the riders zipping past was actually the time he was on board. Wild.</p>
<p><img src="http://farm3.static.flickr.com/2674/4144171944_a6361e2627_b.jpg" alt="sea world kraken" width="500"/></p>
<p>You can see my full 
<a  href="http://www.flickr.com/photos/kelbycarr/4144163074/in/set-72157622774293445/" onclick="javascript:pageTracker._trackPageview('/external/www.flickr.com/photos/kelbycarr/4144163074/in/set-72157622774293445/');" >Flickr SeaWorld Set</a>.</p>
<p>
<a  href="http://twitter.com/#search?q=%23typeatrip" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/?search');" >Follow #typeatrip on Twitter</a>.</p>
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		<title>Universal Studios and Islands of Adventure &#8211; #typeatrip day two</title>
		<link>http://kelbycarr.com/universal-studios-and-islands-of-adventure/</link>
		<comments>http://kelbycarr.com/universal-studios-and-islands-of-adventure/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 14:31:36 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[parenting]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[#typeatrip]]></category>
		<category><![CDATA[family travel]]></category>
		<category><![CDATA[islands of adventure]]></category>
		<category><![CDATA[universal studios]]></category>

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		<description><![CDATA[Universal Studios and Islands of Adventure are where we spent day two of our holiday visit to Orlando. The highlight of the day at Universal Studios for the grown ups was probably seeing the Mystery Machine and the Simpsons area, and the kids enjoyed the Feivel play area the most.
Over at Islands of Adventure, the [...]]]></description>
			<content:encoded><![CDATA[<p>Universal Studios and Islands of Adventure are where we spent day two of our holiday visit to Orlando. The highlight of the day at Universal Studios for the grown ups was probably seeing the Mystery Machine and the Simpsons area, and the kids enjoyed the Feivel play area the most.<br />
Over at Islands of Adventure, the Dr. Seuss area was a big hit with the children. There are some cute rides and attractions on this island. We also hit the Marvel island.</p>
<p>Here are the Whrrl stories I did from the parks.</p>
<p>This is the story from Universal Studios:</p>
<p><iframe src="http://whrrl.com/whrrlMini/experience/18693728?s=large&amp;sharer=17811542" marginwidth="0" marginheight="0" style="border: 1px solid rgb(211, 211, 211);" scrolling="no" width="423" frameborder="0" height="532"></iframe></p>
<p>Here is the story from Islands of Adventure:<br />
<iframe src="http://whrrl.com/whrrlMini/experience/18694653?s=large&amp;sharer=17811542" marginwidth="0" marginheight="0" style="border: 1px solid rgb(211, 211, 211);" scrolling="no" width="423" frameborder="0" height="532"></iframe></p>
<p>
<a  href="http://twitter.com/#search?q=%23typeatrip" onclick="javascript:pageTracker._trackPageview('/external/twitter.com/?search');" >Follow #typeatrip on Twitter&#8230;</a></p>
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		<title>Thanksgiving at Disney World &#8211; #typeatrip Day One</title>
		<link>http://kelbycarr.com/thanksgiving-at-disney-world-typeatrip-day-one/</link>
		<comments>http://kelbycarr.com/thanksgiving-at-disney-world-typeatrip-day-one/#comments</comments>
		<pubDate>Fri, 27 Nov 2009 05:25:08 +0000</pubDate>
		<dc:creator>Kelby Carr</dc:creator>
				<category><![CDATA[food]]></category>
		<category><![CDATA[parenting]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[disney hollywood studios]]></category>
		<category><![CDATA[disney world]]></category>
		<category><![CDATA[holidays at disney world]]></category>
		<category><![CDATA[thanksgiving]]></category>
		<category><![CDATA[travel with kids]]></category>

		<guid isPermaLink="false">http://kelbycarr.com/?p=293</guid>
		<description><![CDATA[&#8220;I&#8217;m really here.&#8221;
That&#8217;s what my 3-year-old son said yesterday, softly to himself soon after we arrived at Disney World. I know many families do the traditional Thanksgiving, but this year we decided to pack up the minivan and head south. Today, Thanksgiving Day, was our first day at the parks during this visit. A statement [...]]]></description>
			<content:encoded><![CDATA[<p>&#8220;I&#8217;m really here.&#8221;</p>
<p>That&#8217;s what my 3-year-old son said yesterday, softly to himself soon after we arrived at Disney World. I know many families do the traditional Thanksgiving, but this year we decided to pack up the minivan and head south. Today, Thanksgiving Day, was our first day at the parks during this visit. A statement like that, so simple, so almost adult-like, is exactly the reason why this is known as the most magical place on earth.</p>
<p>Day one of #typeatrip (well, full day one as we stayed overnight in St. Augustine and then arrived here yesterday afternoon) was pretty fast-paced but fun.</p>
<p>First of all, staying at Contemporary is wonderful for anyone with kids who will want to hit Magic Kingdom, oh, 3 million times over a few days&#8217; time. I love being able to see the Magic Kingdom fireworks show from out balcony each night. It&#8217;s a quick Monorail ride there when you don&#8217;t go the wrong way on the Monorail like we did this morning. Let&#8217;s just say we got the scenic ride.</p>
<p>We arrived and it was packed, so clearly we aren&#8217;t the only ones who decided to spend the holiday at the parks. We kicked around there for a couple of hours, then went back to the hotel for a PB&amp;J lunch made in the room before heading to Disney Hollywood Studios.</p>
<p><img src="http://farm3.static.flickr.com/2719/4137008745_b62be785d7_b.jpg" alt="magic kingdom holidays" width="300" /></p>
<p>That is a photo of Magic Kingdom decked for the holidays. We spent most of the day and evening at Hollywood Studios. The highlight for the kids was seeing Lightning McQueen and Mater and meeting Buzz Lightyear and Woody.</p>
<p><img src="http://farm3.static.flickr.com/2621/4137772696_679b265cb7.jpg" alt="Mater at Disney Hollywood Studios" width="400" /></p>
<p>We had dinner at the &#8217;50s Prime Time Cafe. It was a cute restaurant, full on following its theme of eating at mom&#8217;s house. We were informed of the rules (&#8220;no elbows on the table, no whining&#8221; and so on) when we were seated.</p>
<p>The decor was kitschy &#8217;50s.</p>
<p><img src="http://farm3.static.flickr.com/2630/4137009103_be7467beb2.jpg" alt="50s prime time cafe" width="400" /></p>
<p><img src="http://farm3.static.flickr.com/2575/4137773258_be9389b4ac.jpg" alt="tv at 50s prime time" width="400" /></p>
<p><img src="http://farm3.static.flickr.com/2573/4137773598_492338fed7.jpg" alt="50s prime time cafe" width="281" height="500" /></p>
<p>It was a bit annoying waiting more than half an hour when we had a reservation, but it was a great choice for Thanksgiving. I nagged at the kids to order traditional turkey for dinner, but they insisted on mac and cheese (times two of them) and a hot dog. <em>Sigh.</em></p>
<p>The food was great. Here was my Thanksgiving dinner, and it was as good as many I&#8217;ve had.</p>
<p><img src="http://farm3.static.flickr.com/2690/4137010203_655eec3bde.jpg" alt="thanksgiving dinner" width="400" /></p>
<p>At the end, I had a tough time deciding on a dessert. I wasn&#8217;t disappointed in my choice. I&#8217;ve always loved Boston Cream Pie, so I ordered the Boston Cream Cupcake. Delicious!</p>
<p><img src="http://farm3.static.flickr.com/2750/4137058485_327fbe8d87.jpg" alt="" width="281" height="500" /></p>
<p>After dinner, I had to see what I would argue is one of the best reasons to visit Disney World over the holidays: the Osbourne Family Dancing Light Spectacle. This video doesn&#8217;t even do it justice, but this show is just crazy cool and amazing.</p>
<p>
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<p>And here is a little taste of the show from our balcony each night.</p>
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<p><em>Disclosure: Disney World is hosting our visit to the parks and to Contemporary Resort</em><br />
<em></em></p>
<p><em>Photos and video © Kelby Carr</em></p>
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