5 Twitter Customer Service Fails

5 Twitter Customer Service Fails
Twitter customer service can be customer service at its best, what it should be and stopped being years ago. It can be personal, real-time, proactive and, best of all, effective. I see some companies who standout. They not only respond when directly contacted (@ed on Twitter). They monitor Twitter for...

Type-A Mom Conference

Type-A Mom Conference
In case you haven’t heard, I am planning a major blogging conference right here in Asheville. The speaker line-up is unreal, with some of the biggest power bloggers and influencers in the world. It’s also in my home town, which is worth a visit all on its own. Here are some details about...

How to Look Like a Twitter Rookie

How to Look Like a Twitter Rookie
Twitter has hit the mainstream, and that means there is an influx of Twitter rookies. If you are new to Twitter, check over this list before you tweet. These are the top 10 signs someone is a Twitter rookie, including hints on how to not look like a newbie instead. They reply to people without actually...

Guest on Twitter Talk Show #smallbizchat Tonight

Guest on Twitter Talk Show #smallbizchat Tonight
I will be the guest tonight on the Twitter talk show #smallbizchat. You can find out more by seeing and following @smallbizchat. I will be answering questions on how to find success as a work at home entrepreneur. The chat will be tonight from 8 to 9 p.m. EST. Any time there is a Twitter event of function,...

Forget the Line Between Business and Personal in Social Networking

Forget the Line Between Business and Personal in Social Networking
Forget this idea that business and personal life are separate, at least if you want to find true success in social networking. What is becoming increasingly clear is that the lines between our business and personal lives are blurring (when social networking in particular), like it or not. The most common...