Social networking is personal. This should be obvious, correct? Well, that doesn’t mean everyone gets it. There are plenty of companies trying to figure out how on earth to connect with all us cool
social networking people. We’re the online version of the in crowd back in school. (Of course, in real life, well not necessarily! heheh).
And then there are companies and corporations. They so want to hang with us (especially we
mommy bloggers who, they’ve suddenly noticed, spend a shitload of money to feed and entertain ourselves and our spoiled children, and we influence other moms who spend a shitload of money). They so want to be our friends.
But we don’t want to be their friends. For one thing, they are too obvious. They scream, “Be my friend!!!! Please!” Or, translated, “Buy my crap! Please!” They’re just, well, I have to say it. They’re just annoying.
And here’s the funniest thing. They do all this, but they don’t want to get too personal. Oh, no. That makes them very uncomfortable.
So they do things like have profiles that have no face, just a logo. Or they have social web accounts that are named for the company, and not a person. They join social bookmarking sites, and then just submit their own site. What a spaz!
And it’s understandable. For decades, maybe centuries, the concept that is normally accepted is that business and personal are separate. We’re programmed with that.
Those days are over. It’s all mingled together, and it overlaps. If you want business, you’d better get personal.
I can’t be friends with a company. Sorry. I can be friends with someone who WORKS FOR a company. I was pretty impressed when I spotted a couple of Graco company
bloggers on
Twitter. You can follow
Lindsay Lebresco and
Melissa Parlaman. Initially, when I saw they were official Graco
bloggers, I actually cringed.
But then I visited the
Graco Baby Blog. Wow, do they get it. I mean, wow. Go visit that blog. Yes, it is a corporate blog, but it could easily be a multi-author parenting blog. The moms and dads here talk about real life, including an incredibly moving recent post about a Graco employee’s wife giving birth to a NICU baby:
I wanted to share a story about my youngest daughter, Mia Erin Langmaid. I am the development manager for US new car seats at Graco Children’s Products, and I’ve worked with infant car seats and premature babies on and off for the last 3 ½ years. I would never in a million years have thought that my wife and I would have a premature baby. Especially since our two older children, Alex (6) and Kylie (4) were both full term, healthy babies.
Corporations? You listening? This is how you engage your customers. The blog still ties into the product, but not in that annoying in-your-face, TV commercial translated into
social networking kind of way. This way is more subtle, but just as effective if not more so.
This is how you use
social networking. Get personal.
Tags:
corporations,
graco baby,
mommy,
social bookmarking sites,
social networking,
twitter
Related posts