Twitter | Kelby Carr

Posted by Kelby Carr in consumer BS, featured, twitter on 01 20th, 2010 | View Comments

5 Twitter Customer Service Fails

Twitter customer service can be customer service at its best, what it should be and stopped being years ago. It can be personal, real-time, proactive and, best of all, effective. I see some companies who standout. They not only respond when directly contacted (@ed on Twitter). They monitor Twitter for...

Posted by Kelby Carr in featured, social networking on 12 18th, 2009 | View Comments

PR Nightmares: Salvation is in the Reaction

I’ve been pretty disappointed by PETA’s response to the PR nightmare they created when they decided to spam several moms this week. Since my last post, PETA Fail, or How Not to Spread the Word on Twitter, I have learned that they also used email and Facebook fan pages to continue their spam....

Posted by Kelby Carr in featured, pets, twitter, web 2.0 on 12 17th, 2009 | View Comments

PETA Fail, or How Not to Spread the Word on Twitter

It aggravates and saddens me that there are still so many major household names that know Twitter is hip, so they jump in and use it without the slightest thought to how to properly engage on Twitter. Yesterday, PETA did what can only be described as using the same tactic as porn and get-rich-quick spammers...

Posted by Kelby Carr in featured, twitter on 10 29th, 2009 | View Comments

Listening on Twitter

I have noticed a trend. Twitter, which is most effective as a tool to engage with people, has become much more of a broadcast channel as the masses have discovered it. This will, I will go so fa to predict, be its downfall if this continues. We need to get back to engaging on Twitter. Most of all, we...

Posted by Kelby Carr in asheville, business and pr, featured on 07 5th, 2009 | View Comments

Video Clips of My NBC News Appearance

I had a lot of fun doing the WYFF-4 appearance last weekend. I talked a lot about Twitter, social media and the blogosphere. The videos are now up. Here is part one: Here is part two: And I did a Whrrl story on my experience:

Posted by Kelby Carr in featured, twitter on 06 25th, 2009 | View Comments

How to Look Like a Twitter Rookie

Twitter has hit the mainstream, and that means there is an influx of Twitter rookies. If you are new to Twitter, check over this list before you tweet. These are the top 10 signs someone is a Twitter rookie, including hints on how to not look like a newbie instead. They reply to people without actually...

Posted by Kelby Carr in twitter on 06 3rd, 2009 | View Comments

Guest on Twitter Talk Show #smallbizchat Tonight

I will be the guest tonight on the Twitter talk show #smallbizchat. You can find out more by seeing and following @smallbizchat. I will be answering questions on how to find success as a work at home entrepreneur. The chat will be tonight from 8 to 9 p.m. EST. Any time there is a Twitter event of function,...

Posted by Kelby Carr in web 2.0 on 05 19th, 2009 | View Comments

Upcoming Social Marketing Webinar

I am very excited to be co-hosting a webinar on social marketing via popular sites like Twitter, Facebook and LinkedIn, as well as via blogging and social bookmarking. I am partnering up with the ever knowledgable and sharp marketing expert, Peggy Dolane a.k.a. @freerangemom, for our first Work at...

Posted by Kelby Carr in featured, twitter, web 2.0 on 05 13th, 2009 | View Comments

A Twitter Experiment

I just had an interesting idea, and I decided to do a Twitter experiment. I have had a hard time getting applicants for my Type-A Mom social ad sales position. One of the Type-A Mom editors is considering venturing into sales to give it a try. Meanwhile, it just dawned on me. Perhaps Twitter could sell...

Posted by Kelby Carr in featured, new media on 02 20th, 2009 | View Comments

Guy Kawasaki Interview on Newspapers at Alltop

I recently noticed that Alltop, a 2.0 magazine stand delivering feeds on a variety of topics such as moms and journalism, introduced pages for the L.A. Times and New York Times. As any of my regular readers know, my background is in newspapers and I have some rather strong opinions about the industry’s...

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Kelby Carr is a blogger, freelance writer, SEO expert, foodie, social networking chick, travel junkie, Twitterati and investigative reporter turned new media mom. She is creator of a variety of parenting social networking/multi-author blog sites such as Type-A Mom, Foodie Mama, Dadosphere and momShare, a Digg-like social bookmarking site for moms. She is also uniting her skills as a blogger with her background as a journalist with her newest venture, Investigative Mommy Blogger.